Cancel a transaction
Cancel a subscription or a purchase with AutoWriter and any of our products, Apoint included. Fill in the form and get a reference number right away.
You are signed in
You can cancel your subscription yourself, right away, on the subscription screen. Closing the whole account is there too. The form below works as well.
To the subscription screenCancellation form
This request is to cancel an Apoint (appointment book) subscription. It comes to us, because we bill the Apoint plans.
Reference number: . Please keep it.
We will get back to you to confirm the cancellation. If a refund is due, it is made within 14 days of the day we received your notice.
Other ways to cancel
- On the subscription screen: Manage subscription, when signed in. It takes effect right away, with no retention call.
- By email: office@autowriter.biz, with the account's name, phone or email, and what you are canceling.
- By post: customers in Israel: Olympus Health Solutions (business no. 027922970), Gruner Dov 4, Petah Tikva, Israel. Customers outside Israel buy from Avinfinity LLC (Wyoming, USA); email is the fastest way.
We have no phone support, so cancellations are made by the form, by email or by post.
Your right to cancel, in short
- 14 days, for every customer: you may cancel a purchase within 14 days of buying it, or of receiving the document with the transaction details, whichever is later, and get a refund. This applies to private customers and businesses, even if you have started using the service.
- In Israel: under the Consumer Protection Law, 1981 (sections 14C and 14E), the refund is made within 14 days of the cancellation notice, less the proportional part of a service already given and a cancellation fee of up to 5% of the price or ₪100, whichever is lower. Senior citizens (65+), people with disabilities and new immigrants may cancel within 4 months if the deal included a conversation with us, by phone or chat (section 14C1).
- A fault or something not delivered: no cancellation fee.
- After the 14 days: the subscription ends at the end of the period you paid for, with no further charges.
Full details: Terms of use, section 11. This summary does not replace the wording of the law or of the terms.